Which inpatient care experiences matter most to patients? Valuing items from the Canadian Patient Experience Survey

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Read more about the project here.

Health care that reflects the individual needs and preferences of patients is a key priority of health care systems around the world. In Canada, standards set by Accreditation Canada require organizations to report data on patient-reported experience measures (PREMs) to assess quality and safety by 2018. The Canadian Patient Experience Survey for Inpatient Care (CPES-IC) is a PREM that is administered following discharge from an inpatient acute care hospitalization, and consists of 49 questions that ask patients to report on their experiences from pre-admission to discharge.

Data collected by the CPES-IC provides a picture into how well (or poorly) hospitals are doing on different aspects of care that matter to patients. However, this information alone does not indicate how much different care experiences are valued by patients. Information on how much different experiences are valued could help ensure that improvement efforts are targeted towards experiences that are rated as poor and highly valued by patients.

This webinar will describe the development of an online best-worst scaling survey that values 25 items from the CPES-IC in a nationally representative sample of over 1,000 Canadians aged 60 and older who have been hospitalized in the past five years. The results quantify the relative value of different inpatient care experiences, and we will explore differences based on whether respondents were considered at-risk for frailty based on the PRISMA-7 screening questionnaire.

Nick Bansback, PhD is an Associate Professor in the School of Population and Public Health at the University of British Columbia. Dr. Bansback’s research uses different methods of decision analysis to improve health. His methodological areas of research include measuring and valuing health, economic evaluation and network meta-analysis.

Logan Trenaman, PhD(c) Logan Trenaman is a PhD Candidate in the School of Population and Public Health at the University of British Columbia. Logan’s PhD thesis focuses on the understanding how patients value different aspects of health care delivery and outcomes.