Developing patient-provider partnerships across the system
In this program, discussions were held with providers, patients and families to develop an understanding of views, practices and experiences related to patient engagement.
About the Project
Many older adults and their families want to be involved in making decisions about their care, but this doesn’t always happen. Phrases such as “patient-centred care” and “patient engagement” are used frequently, but often without any concrete meaning for patients, their family caregivers, or their health care providers. By working in partnership with patients, their family caregivers and health care providers, we wanted to understand how patients and families have been involved in making decisions about their care. We also wanted to learn what could be done to support greater involvement, for those who wish this. We looked at various parts of the healthcare system. Resources and materials for enhancing patient/caregiver engagement were co-created by patients, caregivers and healthcare providers, for use in multiple care settings. We also learned how to implement the engagement strategies in each care setting.
This works builds on knowledge synthesis project KS2013-08, a review of engagement literature, which can be viewed here.
Paul Stolee, PhD, MSc, MPA, BA — University of Waterloo
Veronique Boscart, RN, PhD — Conestoga College
Jacobi Elliott, PhD — University of Waterloo
George Heckman, MD — University of Waterloo
Knowledge Users and Partners:
Judith Carson — SHARP Network
Justine Giosa, MSc — Saint Elizabeth Research Centre
Paul Holyoke, PhD — Saint Elizabeth Research Centre
Peter Puchyr — SHARP Network
Phyllis Puchyr — SHARP Network
Project Contact: Dr. Paul Stolee — email@example.com
Key words: older adults; engagement; primary care; community care; healthcare system; qualitative research